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Customer Service Representative

Trillium is Now Hiring a Customer Service Representative in Maumee!

This is a first shift position working Monday to Thursday, with voluntary OT available on Friday’s. The starting pay range for this role is $17.00 to $27.00 per hour, depending on experience level. This individual will be responsible for working with customers to coordinate maintenance repairs on our railcars. 

Duties and Responsibilities
-Serves as the primary customer contact while answering customer questions and requests related to services on railcar maintenance.
-When needed utilize QA for assistance on questions regarding repairs.
-Ensure customer expectations are communicated to the production team, follow cars though the production process to support meeting customer expectations.
-Understand and maintain Customer Service KPI and communicate to Plant Manager as trained.
-Learn to evaluate enroute notifications from customers ensuring the shop will have received appropriate information (e.g. SDS, cleaning certificate, drawings, shop instructions, shop records, etc.) to service railcars.
-Work with QA to learn and understand all documents required from customers.
-Prepares railcar files to ensure the shop has the appropriate forms, documentation, drawings, and information to process and service railcars.
-Training to key estimates in Railcar RX and have reviewed for accuracy, by CSR II/III or Office Manager, QA.
-Input and upload estimate, pursue customer approval. Final review and close out of car file by QA then to Office Manager for invoicing.

Please apply today! 

Qualifications include:
-High School Diploma
-Prior clerical/admin experience
-Scheduling railcar maintenance preferred
-MS Office proficiency 

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.